Refund policy

Refund & Return Policy

Last updated: 21/08/2026

We want you to love what you order. If something's not right, here's how returns, exchanges, and refunds work at Nisha Fashions.

Return Eligibility

You may request a return or exchange within 7 days of delivery, provided:

  • The item is unused, unworn, and unwashed
  • Original tags are still attached
  • Item is in original packaging
  • Item is not from the non-returnable category listed below

Non-Returnable Items

The following are not eligible for return or exchange:

  • Innerwear and lingerie (hygiene reasons)
  • Customized or made-to-measure items
  • Items marked "Final Sale" or purchased during clearance sales

(Remove or adjust categories above based on what you actually sell.)

Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery at askvickytiwari@gmail.com or WhatsApp +91 82992 89486
  2. Include your order number and clear photos/video of the item and packaging
  3. We'll arrange a free replacement or full refund — your choice — once verified

No return shipping cost applies in these cases; we'll arrange a free reverse pickup.

Return for Size / Design Preference

If you'd like to return an item simply because the size or design didn't work for you:

  1. Email or WhatsApp us within the 7-day return window with your order number
  2. We'll confirm eligibility and share return instructions
  3. Return shipping cost is borne by the customer in this case
  4. Once we receive and quality-check the item, we'll process your exchange or refund

How to Initiate a Return

  1. Email askvickytiwari@gmail.com or WhatsApp +91 82992 89486 with your order number and reason for return
  2. Our team responds within 24–48 hours with next steps and (if applicable) a return address or pickup confirmation
  3. Pack the item securely with tags and original packaging
  4. Ship it back (or hand it over to our pickup partner) as instructed

Refund Timeline

Once your returned item passes our quality check:

  • Refunds are processed within 5–7 business days
  • Amount is credited to your original payment method (card, UPI, netbanking)
  • For COD orders, refunds are issued via bank transfer or UPI — you'll need to share your bank/UPI details

Please note: your bank may take an additional 3–5 business days to reflect the credit after we process it.

Exchanges

Size or design exchanges are subject to stock availability at the time your return is received. If your requested replacement is out of stock, we'll offer a refund instead, or help you choose an alternative.

Cancellations

Orders can be cancelled free of charge before dispatch. Once an order has shipped, it cannot be cancelled — you're welcome to initiate a return once it's delivered, following the process above.

Questions?

We're happy to help — contact us at askvickytiwari@gmail.com or +91 82992 89486, 9 AM–6 PM IST.